Through its International Relations area, the Hospital Sírio-Libanês provides an exclusive care service for patients who have international health plans. The area is staffed by bilingual professionals with wide experience in the international health plan and insurance market.
The following services are provided for your convenience:
- Verification service to check the medical and hospitalization services covered by your international health plan
- Direct billing of medical fees arising from admissions covered by international health plans
- Prompt negociations of coverage with non contracted international health plans
- Assistance to provide necessary documentation for reimbursement processes of private accounts
- Forecast of medical and hospital expenses for high-cost treatments and surgical procedures
- Commercial visits at the hospital
- Follow up in the admission, hospitalization and discharge processes
- Assistance for foreign patients during the appointment and examination timetabling process
- Interface between the patient and hospital to help overcome communication difficulties
- Coordination of international medical evacuation processes
- Relationship with embassies and consulates
- Suggestions of hotels and flats in the city of São Paulo for patients and family members
- Help in the VISA extension process for foreign patients being treated at HSL
The International Relations Area is open on Mondays to Fridays, from 8:00 am to 6:00 pm. For further information, ring (55) 11 3155 0985.
To have your questions answered or to offer suggestions, praise or criticism, get in touch by email at
international@hsl.org.br.